Privacy Policy

Who we are

Hydro Works Irrigation ("Hydro Works", "we", "us", or "our") provides irrigation repair, installation, upgrade, and seasonal care services in Franklin, Tennessee and surrounding Williamson County communities. This Privacy Policy explains how we collect, use, and protect information when you visit hydroworksirrigation.com, submit a quote request, or communicate with us by phone, text, or email.

Information we collect

Information you give us

When you use our quote request or contact us, we may collect.

• Your first and last name, email address, and phone number
• Your preferred contact method
• Property details such as city or community, property type, and whether an irrigation system is installed
• The service you need, your priorities, preferred timing, and any notes you choose to share

Information collected automatically

When you visit our website we may automatically collect basic technical information. This can include your browser type, device type, pages visited, the page that referred you, and campaign details in the link you used (such as UTM parameters). We use cookies and similar tools to keep the website working and to understand how it is used.

How we use your information

• To respond to your quote request and follow up using your preferred method
• To schedule visits, provide estimates, and deliver the services you request
• To send appointment reminders, service updates, and customer care messages
• To improve our website, services, and communication
• To understand which marketing channels bring customers to us
• To protect our website from spam, fraud, and misuse
• To meet legal, tax, and accounting obligations

Text messages (SMS)

If you provide your mobile number and agree to be contacted by text, Hydro Works Irrigation may send you text messages about your quote request, appointments, service updates, and customer care. Message frequency varies based on your request. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us using the details below. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver messages to you, such as our messaging and CRM platforms.

How we share information

We do not sell your personal information. We share information only in these limited cases.

• Service providers. Companies that help us run our business, such as our CRM, website hosting, scheduling, payment, email, and text messaging providers. They may use your information only to perform services for us.
• Legal reasons. When required by law, court order, or to protect the rights, property, or safety of Hydro Works, our customers, or others.
• Business changes. If our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use the site. You can control cookies through your browser settings. Blocking cookies may affect how parts of the website work.

How long we keep information

We keep personal information only as long as needed to provide our services, maintain customer records, resolve disputes, and meet legal or accounting requirements. When it is no longer needed, we delete it or make it anonymous.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information. No website or storage system is completely secure, so we cannot guarantee absolute security.

Your choices

• You can ask to see, correct, or delete the personal information we hold about you
• You can opt out of text messages by replying STOP at any time
• You can opt out of marketing emails using the unsubscribe link in any email
• You can ask us not to contact you by phone

To make a request, contact us using the details below. We may need to verify your identity before completing it.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.

Links to other websites

Our website may link to other websites. We are not responsible for the privacy practices of those websites, so please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated. Continued use of our website or services after changes means you accept the updated policy.

Contact us

Questions about this Privacy Policy or your information can be sent to us here.